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Please check if your issue is answered on our Frequently Asked Questions page.

What platform are you playing on? (Android, iOS, Xbox, Switch, PS4 etc.) And which device are you playing on? (iPhone 6. Samsung Galaxy J5 etc.)
Which version of Minecraft are you on? You can see this by going to the home menu, the version will be in the bottom right (v.1.13.2 for example)
This is the username you see when you are logged into Minecraft
Please describe the bug for us in as much detail as possible
What did you do before the map broke? How did you trigger the bug?
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