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Please check if your issue is answered in our Frequently Asked Questions page.

What platform are you playing on? (Android, iOS, Windows 10, Xbox, Switch etc.) and what device are you playing on? (iPhone 6, Samsung Galaxy J5 etc..)
What version of Minecraft are you on? You can see this by going to the home menu, the version will be in the bottom right (v1.10.1 for example)
This is the username you see when you're logged in on Minecraft.
Please describe the bug for us in as much detail as possible
What did you do before the map broke? How did you trigger the bug?
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